Customer service
What kind of customer service system do we provide ?
We partner our customers from start to finish! That means customer support doesn't stop once the solution has been set up on your system.
Our customer service teams are always on-hand in order to help you make the most out of your day-to-day use of Notilus.
Our online customer service system:
- Keeps a full log of all previous requests made to us so that we can understand your problem quickly and efficiently
- Allocates you an "e-ticket" (electronic ticket) for each request
- Provides remote assistance via the internet so our customer service teams are able to solve any complications on-screen via the internet
Currently, we're dealing with over 16 000 customer service requests every year.
Our customer service system is online
Our customer service teams pride themselves on efficiency and prompt response-times. We offer to give you the best there is in customer service.
The customer service website means that customers can:
- get the I.T. support they need quickly
- report a problem 24 hours a day, 7 days a week
- get direct access to our customer support team
- monitor progress at every stag via the "e-ticket" system until the problem is solved
